How do I make sure our group got credit for an order?
Attractions will try and send you a confirmation email with every order. Messages are sometimes marked as spam before they reach you, meaning they will not arrive or go into your spam folder. The best way to check is to login to the fundraising portal and click "View Online Sales." This will be a complete and organized list of all your EZPay credits.
Sometimes a supporter places an order without your EZPay code, and types in your group name instead. They may tell you they placed an order, but it does not yet appear in your online portal. Orders without an EZPay code take additional processing time, until the order can be matched up with your group by Attractions. This may take 1-3 business days.
If you still think an order is missing, please have the supporter forward you their confirmation email, or have the person's name, confirmation code, and approximate date of the order ready when calling Attractions.