Group Leader Questions
Frequently Asked Questions about EZPay
How do I make sure our group got credit for an order?
How do I make sure our group got credit for an order?Attractions will try and send you a confirmation email with every order. Messages are sometimes marked as spam before they reach you, meaning they will not arrive or go into your spam folder. The best way to check is to login to the fundraising portal and click "View Online Sales." This will be a complete and organized list of all your EZPay credits.
Sometimes a supporter places an order without your EZPay code, and types in your group name instead. They may tell you they placed an order, but it does not yet appear in your online portal. Orders without an EZPay code take additional processing time, until the order can be matched up with your group by Attractions. This may take 1-3 business days.
If you still think an order is missing, please have the supporter forward you their confirmation email, or have the person's name, confirmation code, and approximate date of the order ready when calling Attractions.
How do I track the orders?
How do I track the orders?In addition to the email confirmations to the group leader, the fundraising portal has a complete listing of current activity. Your invoices will also have a special page devoted just to EZPay listing all the sellers, their homeroom, what books they bought, etc.
How do I know who needs books on fill dates?
How do I know who needs books on fill dates?Either using the fundraising portal, or the EZPay worksheet of a current invoice, each EZPay transaction will list the delivery status. A "Yes" means that purchaser already has their books, and a "No" means that person still needs their books to be delivered.
How do I check off deliveries?
How do I check off deliveries?After a fill date, visit the fundraising portal and choose "View Online Sales." Each completed delivery can be checked off by you as they are made. Your future invoices will show these orders will already filled.
How can I make sure the right student gets credit for a sale?
How can I make sure the right student gets credit for a sale?Yes, this optional setting is found in the fundraising portal. For medium and large fundraising groups, we recommend using this setting to help track which sellers sold their books using EZPay.
Can I require the homeroom?
Can I require the homeroom?Yes, this optional setting is found in the fundraising portal. For large groups, we recommend using this setting so that books can be routed easily to the right homeroom and student on fill dates.
How do I change the custom message to our supporters?
How do I change the custom message to our supporters?This optional setting in the fundraising portal. If you enter a message, we will display it each time someone begins to checkout using your EZPay code.
How can I make sure my supporters know my EZpay code?
How can I make sure my supporters know my EZpay code?You can download EZPay slips to distribute to your members. This color PDF is available in the fundraising portal. Each sheet of six slips will be pre-filled with your EZPay code and group name, with room for sellers hand write their names in. If you entered what you were raising funds for, we will try to fill that info in too.
How can I share my EZPay code with supporters?
How can I share my EZPay code with supporters?If your group is using take-home envelopes, write the code on each seller's envelope. Attractions also offers code slips you can print out with your code filled in. The fundraising portal has pre-formatted links you can email or post on your website or blog.
What are EZPay keywords?
What are EZPay keywords?A group leader can choose a keyword to use instead of their EZPay code. Literally, its a word of the group leader's choosing, instead of a number. When a supporter checks out with EZPay, Online Sales or Loyalty Rewards transaction, credit is linked to your group using the keyword, instead of the EZPay code number. Keywords are available in a first-come, first serve basis. And once its yours, you get to keep it year-to-year.
How is the EZPay keyword set?
How is the EZPay keyword set?Group leaders can sign in to their fundraising account on attractionsbook.com. It is one of the settings available under "EZPay Settings." Attractions service representative can also assist over the phone.
Can the EZPay keyword be changed?
Can the EZPay keyword be changed?Yes, the group leader can change the keyword to a new available word of their choosing. However, it is not recommended to change the keyword if the group's supporters might still try using the old one.
Will the EZPay code still work once an EZPay keyword is set?
Will the EZPay code still work once an EZPay keyword is set?Yes, both the code and the keyword can be used during check-out to guarantee the right group receives credit.